Pet Loss Guidance

What to Do First
If your pet has just passed, we are so sorry for your loss. We understand how sad and overwhelming this moment can feel, and we are here to help.
 
• Call us at 757-986-6747 to discuss next steps and arrange care
• If we are unavailable to answer, please leave a message, and we will return your call as soon as possible (typically during our business hours)
• While waiting, you may refer to “Taking Care of Your Pet While Waiting for an Appointment” below for immediate guidance
 
Office Hours & Availability
 
Regular Hours (Tuesday–Saturday, 9:00 AM – 1:00 PM)
• Office is open for all services
• Please call ahead for an appointment before visiting, as we may be assisting families in the cemetery or out on a pet pickup
 
After Hours (Tuesday–Saturday, 1:00 PM – 5:00 PM)
• Office is closed
• Calls are answered for appointments, including pet drop-off and pickup
• Same-day drop-off or pickup may be accommodated, depending on availability
 
Evenings, Sundays & Mondays
• Office is closed
• Please leave a message at 757-986-6747
• Calls will be returned as soon as possible (typically our next normal business day)
• Evening and extended after-hours appointments are extremely limited and may not always be available
• For immediate guidance, please see “Taking Care of Your Pet While Waiting for an Appointment” below
 
Important Notes
• Appointments are required for burial or cremation arrangements, as well as pet drop-off and pickup
• There is no charge for pet drop-off during regular hours (by appointment)
• After-hours drop-off fee: $40 (by appointment)
• Pickup fees (within a 20-mile radius, by appointment):
   - $60 during regular and early after-hours (1–5 PM)
   - $75 for all other after-hours
•  Gravesites are open to visitors during daylight hours (no appointment required)
 
Taking Care of Your Pet While Waiting for an Appointment
 
We understand this is a very difficult time, and we’re here to help guide you.
• Placing your pet, wrapped in a blanket, in a refrigerator provides the best preservation
• You may also contact a local veterinarian to see if they can hold your pet until arrangements are made
• If neither option is available, keep your pet in a cool area, out of direct sunlight, such as in a cooler with ice packs